Complaints cannot be dealt with by telephone. For complaints against a Gibraltar licensed operator please read the Gambling Commissioner's advice to complaints here and contact:.

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Remote Gambling Table of contents Remote gambling from Gibraltar General Advertising guidelines Payout of prize monies Customer privacy and data protection Gaming duty Accounts and audit Effective control Codes of practice The generic code Anti money laundering requirements Remote technical and operating standards Testing requirements Customer complaints regarding breaches of licence conditions Licensing and administration Remote gaming from Gibraltar All gambling operations in Gibraltar require licensing under the Gambling Act "the Act".

General The Licensing Authority has traditionally only considered licensing blue chip companies with a proven track record in gambling in other jurisdictions.

The key principle in considering the licensing of operators is keeping crime out of gambling. This means: a ensuring that those with a criminal history or with criminal connections do not own or control gambling businesses; b that potential licensees meet exacting fitness and propriety standards; and c that licensees are prepared to meet internationally acceptable anti money laundering standards and have appropriate measures in place to prevent terrorist and proliferation financing.

The emphasis is on the applicant to prove suitability. Advertising Guidelines The licensee shall ensure that all advertising, promotion and sponsoring activity of whatever type and through whatever medium including the Internet with regard to the gambling activities shall be truthful and accurate.

Payout of prize monies The licensee will at all times have adequate financing available to pay all current and reasonably estimated prospective obligations in respect of prize payouts and to ensure there is adequate working capital to finance ongoing operations.

Customer privacy and data protection Licensees are required by the Licensing Authority to obtain at least the following basic personal information with regard to all prospective customers.

Betting Intermediary Duty 0. General Gaming Duty 0. Effective Control The licensee shall at all times be effectively controlled and managed from Gibraltar.

Codes of Practice The Gambling Commissioner is responsible for drawing up and issuing codes of practice as to good practice in the conduct of their undertakings by licensees, and to ensure that licensees conduct their undertakings in accordance with the provisions of the Act.

The Generic Code The code of practice titled 'The Generic Code' is intended to be 'interpretive guidance' to the Gibraltar gambling industry in respect of the provisions of the Act, and outline, for development, a fair and transparent regulatory framework within which licensees will be required to operate.

Some additional guidance on various topics has been prepared by the Gambling Division as part of its outreach to the sector and can be accessed here The National Coordinator for Anti-Money Laundering and the Combatting of Terrorist Financing has published a newsletter detailing the changes made to the Proceeds of Crime Act and subsidiary legislation, this can be found here.

The learnings from the thematic review, which also identified other material cases, should be noted and acted on by the whole Gibraltar gambling industry, and are as follows: Operators need to ensure that proportionate enhanced due diligence is conducted on high depositing customers; irrespective of whether or not their losses are high.

Operators need to have systems in place to identify sudden and significant increases in the velocity of transactions and for these incidents to be escalated to management for consideration.

Operators need to have systems and controls in place to ensure adequate ongoing monitoring of customer accounts. Operators need to have integrated systems and communication channels between different functions e.

Operators need to ensure that all staff are trained to a level commensurate with their role and that all customer facing staff understand both their AML and social responsibility obligations.

Operators must properly risk assess all the ways in which customers fund their accounts for all channels including peer to peer gambling and carry out appropriate due diligence checks on all participants.

These learning points are applicable to all customers; regardless of jurisdiction. A press release issued 2 December relating to this review can be found here Remote Technical and Operating Standards The purpose of the Remote Technical and Operating Standards is to offer more detailed guidance to Gibraltar's remote gambling industry on meeting the broader policy requirements of Gibraltar's regulatory framework.

Testing Requirements Remote gambling licensees must ensure that their gambling products and services have been tested and certified as compliant with Gibraltar's regulatory model and standards.

For complaints against a Gibraltar licensed operator please read the Gambling Commissioner's advice to complaints here and contact: Email gccomplaints gibraltar.

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